Skip to main content


All students must arrive to school in full school uniform. Daily checks will be taking place.
Our school day commences at 09:00. Students may arrive from 08:30

Routes of Support

Below are some links to places that can help you understand ways in which you can keep your child safe online and where you can report concerns:

Cruse Bereavement Care
Phone: 0808 808 1677 (Monday to Friday, 9am to 5pm)

Victim Support:
Support for people who have been the victim of crime
Phone: 0808 168 9111 (24-hour helpline)

National Careers Service:
Advice and guidance for Careers, Further and Higher Education
Phone: 0800 100 900

Citizens Advice:
Advice and guidance for everything from debt and housing to legal support and Benefits
Phone: 0800 100 900

LCC Child and Family Wellbeing Service:
Excellent local service providing Advice, support and signposting for parents and families in any difficulty with emotional support, housing or behaviour. Can provide parenting courses and access to support in all areas.
Phone: (Burnley) 01282 470707 (Pendle) 01282 470277 Hyndburn (01254 387757) Ribble Valley (01200 420460)
Website: Find Your Local Service Here

Burnley Together

Burnley Together is available for anyone requiring help of a domestic nature

Phone: 01282 686402


Parent Info

At you will find a a collection of articles, tips, expert advice and resources designed to help parents keep up with what their children are doing on-line.

Parent Info is a free service for schools aimed to provide expert information to help children and young people stay safe online. You can visit the official website here,

Operation Encompass

The Heights, Burnley participates in Operation Encompass.


Operation Encompass is a unique Police and Education early intervention safeguarding partnership which ensures that a child’s school is informed, prior to the start of the next school day, that there has been an incident of Domestic Abuse to which the child or young person has been exposed, and which might then have an impact on them in school the following day.

Each school is informed of all Domestic Abuse incidents, not just those where an offence can be identified or those which are graded as high risk. The partnership recognises that all incidents of Domestic Abuse can be harmful to children and young people.

This information will be shared throughout the year, including school holidays and the weekends. Information will only be shared with the school by the police where it is identified that a young person was present, witnessed or was involved in a domestic abuse incident.

A nominated member of staff, known as a Key Adult, has been trained to liaise with the police. At The Heights, Burnley this is our Designated Safeguarding Lead, Omar Rafiq. He will be able to use information that has been shared with him, in confidence, to ensure that the school makes provision for possible difficulties experienced by children or their families. The Key Adults will keep this information confidential, and will only share it on a need to know basis, for instance, to teaching staff for the child or young person. It will not be shared with other school students.

Operation Encompass was first introduced in Plymouth in February 2011, and has proved very effective in providing appropriate and timely support to young people affected by domestic abuse. This initiative has been implemented across the whole of the Lancashire Police area.  If you would like some more information about it, you can view it online at

We are keen to offer the best support possible for our pupils and a recent review of Operation Encompass showed that it is beneficial and supportive for all those involved.


The following guides may be helpful to parents: